This Cancellation & Refund Policy applies to all purchases made on hmarkwear.com, operated by H Mark Wear (GSTIN: 19AIPPH6448E1ZX). We comply with the Consumer Protection Act, 2019 and all applicable Indian e-commerce regulations including the Consumer Protection (E-Commerce) Rules, 2020.
1. Order Cancellation
Before Dispatch: You may cancel your order within 24 hours of placement at no charge. To cancel, contact us at hmarkwear@gmail.com with your order number.
After Dispatch: Once an order has been dispatched, it cannot be cancelled. You may initiate a return after delivery as per our return policy below.
✓ Pre-dispatch cancellations receive a full refund to the original payment method within 5–7 business days.
✗ Post-dispatch cancellations are not accepted. Please use the return process after delivery.
H Mark Wear also reserves the right to cancel orders in cases of stock unavailability, pricing errors, payment failures, or suspected fraudulent activity. In such cases, you will be notified and a full refund will be processed.
2. Returns & Exchanges
We offer a 7-day return window from the date of delivery for eligible products. To be eligible for a return:
- The item must be unused, unworn, and unwashed
- All original tags must be attached and intact
- The item must be in its original packaging
- Proof of purchase (order number or invoice) must be provided
Exchanges are available for size or colour variants (subject to stock availability) within the same 7-day window. If the desired size/variant is unavailable, a full refund will be issued.
How to initiate a return:
1
Email SupportEmail us at hmarkwear@gmail.com with your order number, reason for return, and photos of the item.
2
ApprovalOur team will review your request within 48 business hours and send a Return Merchandise Authorisation (RMA) if eligible.
3
Ship the ItemPack the item securely and ship it to the address provided in the RMA email. Retain the courier receipt.
4
Refund / Exchange ProcessedOnce we receive and inspect the returned item, we'll process your refund or dispatch the exchange within 5–7 business days.
3. Non-Returnable / Non-Refundable Items
The following items are not eligible for return or refund:
- Items returned after the 7-day window from delivery date
- Items that show signs of use, alteration, washing, or damage caused by the customer
- Items with removed or damaged tags
- Custom-tailored or made-to-measure garments (as these are made specifically for you)
- Sale or clearance items marked as "Final Sale" or "Non-Returnable"
- Gift cards or promotional vouchers
4. Refund Process
Refunds are issued to the original payment method used at the time of purchase:
- Credit/Debit Card: Refund credited to the card within 5–7 business days (may vary by bank)
- UPI / Net Banking: Refund to the originating UPI ID or bank account within 3–5 business days
- Wallets (Paytm, PhonePe, etc.): Refund to the same wallet within 2–3 business days
- Cash on Delivery (COD): Refund via bank transfer (NEFT/IMPS) to the account details provided by you, within 7–10 business days
We do not offer refunds in cash. Refunds in the form of store credits or gift vouchers may be offered at our discretion as an alternative.
5. Refund Timeline Summary
| Scenario |
Timeline |
| Pre-dispatch cancellation | 5–7 business days |
| Return approved (card/UPI/wallet) | 5–7 business days after receipt |
| Cash on Delivery refund | 7–10 business days after receipt |
| Payment failure (order not placed) | 5–7 business days (auto-reversal) |
| Damaged / wrong item received | 3–5 business days after approval |
6. Damaged, Defective or Wrong Item
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with:
- Your order number
- Clear photographs/video of the issue
- Description of the problem
We will arrange a free reverse pickup and either replace the item or issue a full refund, at your preference. In compliance with the Consumer Protection Act, 2019, we take full responsibility for products that do not meet our quality standards.
7. Return Shipping
- Damaged / Defective / Wrong items: H Mark Wear arranges and bears the cost of reverse pickup.
- Change of mind returns: Return shipping costs are to be borne by the customer. We recommend using a trackable courier service.
- H Mark Wear is not responsible for items lost in transit during the return shipment.
- Original shipping charges (if any) are non-refundable unless the return is due to our error.
8. GST on Refunds
In accordance with the Goods & Services Tax Act, 2017 (GSTIN: 19AIPPH6448E1ZX):
- Refunds are processed inclusive of GST paid on the original purchase.
- For business purchasers (B2B), a credit note will be issued as per GST rules (Section 34 of CGST Act) where applicable.
- Tax invoices are available for download from your account or provided via email upon request.
9. Consumer Rights & Grievance Redressal
In accordance with the Consumer Protection Act, 2019 and Consumer Protection (E-Commerce) Rules, 2020:
- You have the right to seek redressal for defective goods, deficiency in services, or unfair trade practices.
- Complaints can be raised via our contact form, email, or through the National Consumer Helpline (NCH) — 1800-11-4000.
- Disputes may also be filed on the INGRAM portal (ingram.doca.gov.in) or the Consumer Disputes Redressal Commission in your jurisdiction.
Grievance Officer:
Name: H Mark Wear Support Team
Email: hmarkwear@gmail.com
Response time: Within 48 business hours
For all cancellation, return, and refund queries:
- Email: hmarkwear@gmail.com
- Phone: +918910297827 (Mon–Sat, 9 AM – 6 PM IST)
- Business Name: H Mark Wear
- GSTIN: 19AIPPH6448E1ZX
- State: West Bengal, India
H Mark Wear reserves the right to modify this policy at any time. The policy applicable at the time of purchase governs your order.
